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General terms of sale


Version 1.1, in effect since August 1, 2026.

Preamble

These general conditions of sale («GCS») govern the contractual relations between:

Rennaz Sports and Leisure Centre SA
Route des Deux-Chênes 11
CH-1847 Rennaz
IDE: CHE-416.721.691
Email: admin@magic-parc.ch

Operating the leisure center «Le Vendeur Magic Parc» («the Seller»), and any natural or legal person («the Customer») making a reservation, an order or a visit to Magic Parc.

Magic Parc The company reserves the right to modify these GTC at any time. The version applicable is the one in effect at the time the contract is concluded, published on the website of Magic Parc or available at the reception.

Article 1 – Scope of application

1.1 These GTC apply to all the services and products offered by Magic Parc, including:

  • access to leisure and entertainment activities (arcade games, etc.)
  • events (anniversaries, company exits, privatisations, etc.)
  • online reservations
  • in-store ordering (including via QR code)
  • the catering and bar services
  • The issuance and use of gift vouchers
  • the loyalty program

1.2 These GTC are supplemented, where appropriate, by:

  • the safety rules specific to each activity
  • the internal rules of Magic Parc
  • the specific conditions agreed in writing for certain events (e.g. privatization, specific offer)

These documents are an integral part of these GTC and are available upon request at the reception or on the Magic Parc.

1.3 In the event of a discrepancy between these GTC and any special conditions concluded in writing with the Customer (e.g. event contract), the latter shall prevail. Failing this, these GTC shall be binding.

1.4 By making a reservation, placing an order or by visiting the site Magic Parc, the Customer acknowledges having read and fully accepted these GTC.

Article 2 – Client account and loyalty program

2.1 The creation of a customer account on the website or the application Magic Parc is subject to acceptance of these terms and conditions. The Customer confirms that they have read and accepted these terms and conditions by checking the corresponding box during registration.

2.2 To open an account, the Client must provide accurate and complete personal data, including: name, first name, valid email address, date of birth, postal code (NPA). These data are necessary for account management, the loyalty program, internal statistics, and the customization of services.

2.3 The Client is solely responsible for the confidentiality and security of their credentials (password, access to their email address, etc.). Any use of their account is presumed to be made by them, unless immediate notification of Magic Parc suspected fraudulent use is given.

2.4 Magic Parc reserves the right to suspend or terminate, without compensation, any customer account in the event of:

  • violation of these terms and conditions
  • fraud or attempted fraud
  • inappropriate behavior, contrary to safety rules or the internal regulations

2.5 The creation of a customer account allows, where applicable, to participate in the loyalty program. The terms of accumulation, conversion and validity of points are defined on the website. Points:

  • are personal and non-transferable
  • cannot be exchanged for money
  • can be used for specific services (e.g. arcade games)

2.6 Magic Parc may modify, suspend or terminate the loyalty program at any time, without compensation for the Customers. In the event of the deletion or termination of an account (at the request of the Customer or the park), the accumulated points are permanently lost.

Article 3 – Conclusion of the contract

The contract between the Client and the Seller Magic Parc is concluded at the time of payment confirmation or order validation, depending on the purchasing channel.

3.1 Online reservations (activities and events)

a) The Client selects the activity, the date, the time, the number of participants and, if applicable, the associated services (e.g. catering).

b) The Customer checks the summary of their order (content, date, time, total price). They are solely responsible for the accuracy of the information provided.

c) The Customer accepts these GTC by checking the box provided for this purpose.

d) The Client makes the payment via the secure platform made available.

e) The contract is deemed concluded at the time of confirmation of the order by email. This email serves as proof of the transaction and the reservation.

In the event of an error attributable to the Client (choice of date, time, activity, number of participants, incorrect email address, etc.), no refund will be granted, subject to the provisions of Article 6.

3.2 On-site ordering (food and drinks via QR code)

a) The Client scans the QR code to access the online menu.

b) The Customer selects his/her products and validates his/her basket.

c) The Client proceeds with the payment via the secure platform.

d) The contract is concluded at the time of payment validation. The service is performed immediately afterwards (preparation and serving of the products).

Food and beverage orders cannot be cancelled or refunded after payment has been validated.

3.3 In the event of a manifest technical error (e.g. exorbitant price, double booking due to a bug), Magic Parc the company reserves the right to cancel the order or the reservation. The amounts already paid are then refunded to the Customer; any other compensation is excluded.

Article 4 – Absence of the right of withdrawal

4.1 In accordance with Swiss law applicable to leisure services provided on a specific date or period, reservations for activities or events are firm and final upon confirmation of the order. No legal right of withdrawal applies.

4.2 Reservations for activities with specific dates or times cannot be cancelled, modified or refunded by the Client, except in the cases expressly provided for in Article 6.

4.3 Food and beverage orders placed on site (via QR code) are executed immediately after payment. They cannot be cancelled or refunded.

Article 5 – Price and payment terms

5.1 The prices of the services Magic Parc are indicated in Swiss francs (CHF), taxes included (VAT). They are subject to change at any time. The prices applicable are those displayed at the time of booking or ordering.

5.2 Payment is made:

  • online at the time of booking (activities, events)
  • or directly on site (bar, restaurant, activities)

Cash payment is possible at the bar; payments by credit or debit cards are accepted throughout the site, subject to local instructions. Digital payment solutions (QR codes, etc.) may also be offered.

5.3 For online payments, the transaction is debited immediately. It Magic Parc uses the secure payment solution SaferPay from Worldline. The payment data is encrypted (SSL protocol) and processed directly by Worldline; it does not pass through and is not stored on the systems of Magic Parc.

5.4 Invoices may be issued for companies and associations for amounts exceeding CHF 1’000.–. Unless otherwise agreed, invoices are payable within 10 days from the date of issue. In the event of late payment, Magic Parc the right to charge interest and reminder fees in accordance with customary practice is reserved.

Article 6 – Reservations, deposits, cancellations and modifications

6.1 Customers are required to show up in advance. The booking schedule corresponds to the start of the activity. In case of a delay, the time lost does not entitle to any extension or refund; immediate access to the activity can no longer be guaranteed.

6.2 Individual reservations (excluding groups)

Any paid activity, even partially used, is non-refundable. In the event of a no-show, the full amount remains due and no refund or postponement is granted.

6.3 Group bookings (< 20 people and/or < CHF 1’000.–)

  • Modification of the number of participants without charge up to 72 hours (3 days) before the event date.
  • Total cancellation less than 72 hours before: the full amount remains due.
  • If the number of actual participants is less than the number reserved: Magic Parc may charge up to 50 % of the price per absent participant (unless a more favorable agreement is made with the Client).

6.4 Large reservations and events (≥ 20 people and/or ≥ CHF 1’000.–)

Accountings

  • 50% of the total amount of the reservation
  • 30% days (1 month) before the event
  • The balance is invoiced after the event and payable 20 days in advance, unless otherwise stated in the contract.

Cancellation by the Customer

  • Up to 1 month before the date of the event: reimbursement of 50% of the sums already paid; 50% remain due Magic Parc.
  • Less than 1 month before: 100% of the total amount remains due (no refund).

Changes in the number of participants

The final number of participants must be communicated no later than 20 days before the event date. Otherwise, the organizer Magic Parc is entitled to:

  • to charge the number of participants initially planned; and/or
  • to charge the people who cancelled the agreed rate.

6.5 Cancellation or modification by Magic Parc

6.5.1 Magic Parc may cancel, postpone or interrupt an activity or event in the event of a legitimate reason, including:

  • force majeure (see Article 10)
  • Technical failure or security problem
  • unfavorable weather conditions for the activities concerned
  • directives or restrictions imposed by the authorities
  • unforeseen unavailability of facilities or personnel making the provision impossible or dangerous

6.5.2 In these cases, the Company Magic Parc will offer the Client:

  • either a postponement of the activity to another date/time,
  • either the reimbursement of the amounts already paid for the relevant service.

6.5.3 Any other compensation (damages, travel expenses, loss of earnings, etc.) is excluded, within the limits permitted by Swiss mandatory law.

Article 7 – Use of activities, health status and safety

7.1 The use of the facilities is at the Client’s own risk. The Client undertakes to strictly comply with:

  • the safety instructions displayed at the site or communicated by the staff
  • the internal rules of Magic Parc
  • the rules of good conduct (respect for others, absence of dangerous behavior, etc.)

7.2 The Client declares that he/she is in good physical condition and does not have any medical contraindications for the practice of the chosen activities (including heart, joint, vertigo, pregnancy, etc.). In case of doubt, it is the Client’s responsibility to consult a doctor before participating and to inform the staff of any particularities.

7.3 Magic Parc reserves the right, at its sole discretion, to deny access to certain activities or to interrupt the use of such activities for a Client whose state of health, behavior, or alcohol consumption could pose a risk to themselves or to others. In this case, no refund is due.

7.4 Liability Magic Parc is excluded for accidents and damages resulting in particular from:

  • non-compliance with safety instructions or the internal regulations
  • of improper or non-compliant use of the facilities
  • of reckless, aggressive or inappropriate behavior (running, pushing, dangerous games, etc.)
  • the Client’s or the persons under his/her care’s state of health or physical limitations
  • the consumption of alcohol or substances that impair the Client’s faculties

7.5 The Customers are responsible for any damage caused to the facilities, equipment or third parties by their own behavior or that of the persons under their charge (children, guests, etc.). Magic Parc The Company reserves the right to charge for repair or replacement costs, as well as any additional damage.

Article 8 – Minors

8.1 Minors under 16 years of age must be accompanied by a responsible adult. Magic Parc n’does not ensure the individual supervision of minors.

8.2 Parents or adult companions remain responsible at all times for the minors under their care, including when they do not participate themselves in the activities. They must ensure that the safety instructions and the house rules are followed.

8.3 The sale of alcohol is prohibited:

  • for people under 16 years of age for beer and wine
  • for spirits, at least 18 years of age, in accordance with the current legislation

The staff is authorized to request a valid ID and to refuse the sale of alcohol in case of doubt.

Article 9 – Food and beverages

9.1 It is prohibited to bring food or drinks from outside into the premises of Magic Parc, unless there is prior written agreement or exceptional permission granted by the staff (e.g., fruit for children, water bottles).

9.2 For some events (e.g. anniversaries), the provision of cakes or other products may be subject to the agreement of Magic Parc and, where applicable, to a corkage fee or specific conditions (allergies, hygiene, etc.).

9.3 Magic Parc may refuse any external product that does not meet hygiene standards or internal regulations.

Article 10 – Force majeure

10.1 Cases of force majeure or similar reasons are considered to be: natural disasters, fire, flood, pandemic, epidemic, decision or restriction by the authorities, strike, lock-out, widespread power failure, acts of terrorism, civil unrest, or any other circumstances independent of the will of the party Magic Parc rendering the performance of the service impossible or unreasonably difficult.

10.2 In the event of force majeure, the customer Magic Parc is released from their obligation to perform the affected service and may cancel or postpone the booking or event. The amounts already paid for the non-provided service may, at the discretion of Magic Parc:

  • to be reimbursed, or
  • be converted into having or into a date shift.

10.3 Any other compensation from the Client (damages, travel expenses, loss of earnings, etc.) is excluded, within the limits of Swiss mandatory law.

Article 11 – Photography (photos/videos) and image

11.1 11.1 Magic Parc may take or have taken photos (photos, videos) in its premises for promotional, communication or illustration purposes of its activities (website, social networks, advertising materials, etc.).

11.2 By visiting the site Magic Parc, Customers accept that their image may appear occasionally in such photographs, provided that this does not harm their privacy. Customers who object to this may report it to the reception or in writing to the contact address of Magic Parc. The latter will strive to take this objection into account, to the extent possible.

11.3 Children will never be individually identifiable (mention of name, isolated portrait clearly recognizable) for promotional purposes without explicit parental permission.

11.4 The photos and videos taken by the Customers (private photos and videos) may not be used for commercial or professional purposes without the prior written consent of Magic Parc. The respect for the privacy of other customers must be guaranteed.

Article 12 – Personal effects

12.1 Customers are solely responsible for the safekeeping and security of their personal belongings (clothing, phones, wallets, jewelry, etc.).

12.2 Magic Parc does not provide a deposit or guard service for valuables. Any liability in the event of loss, theft or damage to personal belongings within the premises is excluded, except for gross negligence or intentional misconduct on the part of Magic Parc.

Article 13 – Gift certificates

13.1 The gift certificates issued by the company Magic Parc are valid for 10 years from the date of purchase, in accordance with Swiss law, unless otherwise stated on the certificate.

13.2 The gift certificates can be used to pay for the services offered by the Magic Parc (activities, consumption, etc.), excluding certain private events or specific services, as indicated during the purchase.

13.3 Gift certificates:

  • They are neither refundable nor exchangeable for money
  • Do not entitle you to the payment of the difference in cash if the chosen benefit is for an amount lower than the value of the voucher

13.4 No duplicate vouchers will be provided in the event of loss, theft, destruction or expiration of the voucher. The Customer is responsible for keeping the support (physical or digital) containing the code or the voucher reference.

Article 14 – Protection of personal data

14.1 The Rennaz SA Sports and Leisure Centre, as the controller, undertakes to process the personal data of its Customers (collected via the customer account, online reservations, QR orders, etc.) in compliance with the Federal Data Protection Act (LPD) and, where applicable, the applicable provisions regarding commercial communications.

14.2 The data are collected and processed, among other things, for the following purposes:

  • management of reservations, orders and payments
  • customer account management and loyalty program
  • sending information related to the services Magic Parc
  • sending marketing communications, subject to the explicit consent of the Customer when required
  • improvement of services and internal statistics

14.3 The data is not sold to third parties. It is only transmitted to the providers necessary for the execution of the contract (e.g., payment provider Worldline/SaferPay) or for technical reasons (hosting, maintenance, etc.), subject to contractual obligations regarding confidentiality and security.

14.4 Customers have the following rights, within the limits of applicable law:

  • right of access to their data
  • Right to rectification of inaccurate or incomplete data
  • right to deletion in the cases provided for by law
  • right to object or limit certain treatments

14.5 For more information on the processing of data and on the exercise of rights, Customers are invited to consult the Privacy Policy of Magic Parc, available on its website.

Article 15 – Intellectual property

15.1 All elements present on the website, the application and in the communication Magic Parc (texts, logos, brands, illustrations, photos, videos, design, etc.) are protected by intellectual property law and are the exclusive property of Centre de Sports et Loisirs Rennaz SA or its partners.

15.2 Any reproduction, representation, use, dissemination or modification, total or partial, of these elements without prior written permission Magic Parc is prohibited.

15.3 In particular, it is prohibited to use the trademarks, logos or distinctive elements of Magic Parc to commercial or advertising purposes without express permission.

Article 16 – Limitation of liability

16.1 Within the limits of Swiss mandatory law, the liability of the Magic Parc est is limited:

  • to direct damage caused intentionally or through serious negligence
  • the amount actually paid by the Customer for the service that caused the damage

16.2 Any liability for indirect or consequential damages is excluded, including for:

  • loss of profit or turnover
  • additional travel or accommodation costs
  • intangible damages (stress, loss of time, etc.)

16.3 The limitations and exclusions of liability provided for in these GTC do not apply in the event of mandatory provisions contrary to Swiss law (in particular in the event of liability for damage to life or physical integrity resulting from intentional act or serious negligence).

Article 17 – Applicable law and legal framework

17.1 These GTC and the contractual relations between the Seller Magic Parc and the Customer are governed by Swiss law, excluding the rules of conflict of laws.

17.2 Subject to the mandatory provisions protecting consumers, the exclusive legal forum for any dispute arising from these GTC or the contractual relations between the parties is at Rennaz, canton of Vaud, Switzerland.

17.3 If certain provisions of these GTC were to be invalid or null, the validity of the other provisions would not be affected. The invalid provisions would be replaced by provisions that comply with the law and that are as close as possible to the original economic intent.